Simple Gateway Install

The fist set of instructions are for Windows users only. If you would like to install on a Mac, please use the second set of instructions below.

Windows Users

Go to Remote_Access-windows32-offline.exe

Press the Run button in the download box

Press the Run button in the security warning box

If you receive a warning from your security software, tell it to allow the install

If you receive a warning from your firewall, tell it to Unblock

A small SimpleHelp window will be displayed while the software installs

A Remote Access Service window will then be displayed

Towards the bottom of the Remote Access Service window, you will see the text 'This remote access service is not running'. Press the Start button just to the right of this text

Click the Save button

Click the Close button

The software is now installed and configured, and will run in the background, allowing us to connect to your computer upon request

Mac Users

Go to Remote_Access_macos.dmg

Check your download folder for a file called Remote_Access_macos.dmg, and double click on it to open it

Open a Finder window

At the bottom, under Devices, you should see an item called Access, which you should click

A Simple Help window will now be visible, with a Remote Access icon, and an arrow pointing to the Applications folder

Drag the Remote Access icon into the Applications folder

Open the Applications folder

Double click on Remote Access, and the Remote Access Service configuration window will open

Towards the bottom of the Remote Access Service window, you will see the text 'This remote access service is not running'. Press the Start button just to the right of this text

You will be prompted for your Mac password, so type it in and press OK

Click the Save button

Click the Close button

The software is now installed and configured, and will run in the background, allowing us to connect to your computer upon request